How do I know if my order has been shipped?
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 2-3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated, please do not call the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 20 business days to arrive. If this time has passed, and your order has not been delivered, please email us at firstname.lastname@example.org or contact USPS.com 1-800-ASK-USPS® (1-800-275-8777)
If you have not received an email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.
What shipping method do you use?
We ship via USPS (United States Postal Service) with delivery signature confirmation and delivery insurance. We offer Priority and First class shipping to the USA (5-7 business days). International and Military orders are shipped using FedEx and may take up to 7-15 business days or longer to arrive. You may track your order by visiting www.USPS.com or www.FedEx.com
The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Priority and First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the month of November and December). Talle Couture Inc. is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any “reasonable” delay beyond our advertised delivery time-frames.
How is my order processed?
All orders are processed and shipped on business days only, Monday-Friday, excluding major holidays. Orders placed on Saturday and Sunday after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 2-3 days after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from USPS will indicate an actual processing time frame.